Rand Mcnally - TND 730

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Not resolved
1.7
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

I am on my 3rd 730 tnd. Covered under warranty.

Now my 3rd one has died! Tried to call Rand McNally but they won’t answer phone. Had to buy a cheap gps just to finish delivering my loads other day. Now they want me to send in gps for repair instead of sending me one.

Beware they will not take care of you and they are having lots of trouble! Liked the gps but it will leave you stranded!

Rand Mcnally - Holding time more than 1 hour

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Not resolved
2.1
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Waiting more than 1 hour on the phone. Tried 5 different numbers.

I cancel my membership they charge me again.

Trying to get a refund for 2 months over a mistake they charge monthly for 2 units i never had.

Worst customer services I deal with.

None of the phone numbers work.

Consumer Electronics Support

TND, RVND, Road Explorer, DashCam, ELD 50

Monday - Friday, 7am to 6pm CST

tndsupport@randmcnally.com | 1-877-446-4863

OverDryve Products

1-800-237-7270

Fleet Products

DC 200, DC 200 S, HD 100, TND 760, TND 765

Monday - Friday, 7am to 6pm CST

fleetsupport@randmcnally.com | 1-800-641-7263

For sales and billing contact 800-789-6277 (M-F, 8am-5pm CST) or request a demo

Online Store

For questions about your store.randmcnally.com order

Monday - Friday, 9am to 5pm CST

1-800-275-7263 | Email Us

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

Rand Mcnally - Product doesnt work

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Not resolved

I paid $ 427.99 for a Rand McNally tnd 720 gps. 97% of the time it says address not available or the numbers will not go high enough for the address.

I called Rand McNally after emailing them the situation that said it sounds like technical support will need to help you. I called and spoke with a rep Nathan Eckells that says he is the only supervisor in the company and he was not going to help because its not the gps and that there is absolutely NO ONE else I could speak to to get my issue resolved. I then gave him one of the many addresses that will not work and he wasn't able to find it either. it was for a well known steel plant in Arkansas.

He said well there are a lot of places that are private and we are not allowed to get their addresses So apparently 97% of the addresses my husband has to deliver loads to are not in the system. Funny thing is he used someone elses GPS rand McNally which didn't have any problems with finding any of those addresses its just my husbands unit I advised them of this and he said its not the gps. So now I am out 427.99.

This is the biggest piece of *** gps I have ever seen and Rand McNally has the absolute crappy customer service I have ever dealt with... I feel completely ripped off......

Review about: Rand Mcnally Tnd.

Monetary Loss: $428.

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