Rand Mcnally
Rand Mcnally Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 115 reviews, 33% would recommend; consumers are mostly dissatisfied with frequent failures, outdated maps, high price, and sparse support; 88% unfavorable vs 6% positive.
Key Takeaways for Future Customers
- Check Rand Mcnally reviews and user reports before purchasing.
- Expect limited support hours and long repair/refund timelines.
- Consider warranty limits and potential out‑of‑service map updates.
Negative Feedback / Risk Areas
- Repeated device failures and short lifespan.
- Poor customer service responsiveness and repair follow‑through.
- Update and map support ending; many request a refund.
- High price relative to reliability and repair options.
Positive Feedback
When functioning, users cite ease of use and strong map accuracy for planning; occasional helpful customer support experiences are reported.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 115 reviews, 33% would recommend; consumers are mostly dissatisfied with frequent failures, outdated maps, high price, and sparse support; 88% unfavorable vs 6% positive.
Key Takeaways for Future Customers
- Check Rand Mcnally reviews and user reports before purchasing.
- Expect limited support hours and long repair/refund timelines.
- Consider warranty limits and potential out‑of‑service map updates.
Negative Feedback / Risk Areas
- Repeated device failures and short lifespan.
- Poor customer service responsiveness and repair follow‑through.
- Update and map support ending; many request a refund.
- High price relative to reliability and repair options.
Positive Feedback
When functioning, users cite ease of use and strong map accuracy for planning; occasional helpful customer support experiences are reported.
Media from reviews
I have six of the 750s all six of them will cycle through the power off and back on multiple times
- - All six units cycle off and on sporadically, from 20 to 100 miles apart.
- - Support says all six need batteries and would not sell them, pushing a GPS.
All six will cycle off and on sometimes three or four times in a row sometimes just once sometimes it may go a hundred miles before it does it again and sometimes it may go 20 miles. Contacted support told me they all six need new batteries and they would not sell them to me want me to buy a new GPS
User's recommendation: May want to look at a different manufacturer for a GPS if they cannot provide support better than this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEld frozen
- - It used to offer 24/7 support.
- - Support seems limited to business hours.
- - The reviewer suggests Garmin.
So I'm guessing if you have a problem with your product, we better hope it happens during business hours; otherwise, hope we don't get pulled in by dot. I used to call this company 24/7 when I had a problem.
What happened to this company? Maybe it's time to change to Garmin.
Preferred solution: My eld fixed,to talk to a tech
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp didn’t work
Customer service was great. We had to unload/reload the app; she was very patient, kind, and a superb help guiding us through to ensure everything was working.
- Great customer service
- Closed on weekends
Preferred solution: Nothing it’s fixed
User's recommendation: Load the app from the App Store
Problem with the doc update
- - Unclear if customer service is available after hours.
- - In Oregon at 2:40 pm.
- - There are too many map options; user wants the correct link.
I don't know if I called after hours. Is 2.40 pm here in Oregon..but I don't know if costumer service.
Working 24 hrs or late. Anyway I tried to download the maps dock and is too many.
Which is the Real one. Can someone please send me the link
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken headphones
hi, I bought headphones from you a few months ago, but now I'm very upset because they broke, I paid more than $200 for them. and specifically the problem with the charger
- Reliable
- Problem with charger
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarn people not to buy Rand McNally
- - Purchased the 1050 tablet.
- - I couldn't find any addresses, including Enid, OK.
- - Map cannot direct by tapping.
- - I'll switch back to Garmin.
I bought their tablet. The 1050.
It's missing half the address as I try and find. You can't simply click the map to have it direct you to the place you touch, like you can on a Garmin. And it's had me exit the highway of few times, just to put me right back on the highway. But seriously, how can you be missing so many addresses?
I was trying to get to a location in Enid Oklahoma. I tried multiple addresses. Not a one of them showed up. How are you missing an entire city of addresses?
Complete rip off. I'm going back to Garmin.
It may not be perfect. But I could at least get to places
User's recommendation: I recommend not buying a Rand McNally
Charlotte, North Carolina
The Rand Mcnally clear drive graffiti headset is garbage.
- - The charging port broke after three charges, and it dropped inside the headset.
- - I sound underwater during calls, and I don't recommend this product.
I charged this product 3 times and the charging port broke. It dropped inside the headset.
Every time I talk to someone on it, they said it sounds like i'm under water.
I do not recommend buying this product.. for what they charge for their products, they shouldn't work for more.Then a couple of weeks.
User's recommendation: Do not buy this product it's trash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTND730 not working
- - TND730 stops on a connected screen after a few uses.
- - Restarting shows terms and conditions, then returns to the connected screen.
My TND730 stopped working after a couple uses. Every time I turn on the device, it stays on a connected screen and it doesn't change.
I've connected it to the computer, the wall, the truck and it does not change. I've tried restarting it, only for it to take me to a terms and conditions page and then go straight back to the connected screen.
- Truck routes
- Power consumption and easy technical issues
Preferred solution: Help with the device
Help with o7d pro
My OD7Pro7 is not working. It will not allow me to map destinations or anything else that pertains to the GPS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective unit
Received no satisfaction This is the second unit since purchased in 2021. I need a radio, navigation and was nice having a cd player.
Richmond Hill, Ontario
Marketing strategy
- - Upgrade email after deleting a file and spending $150 on accessories.
- - GPS is 3 years old and should last 8 years; rivals last 9 and 13 years.
What a good strategy to send me an email to upgrade your device! You sent this email after voluntarily deleting the most important file and previously spending nearly $150 replacing accessories for your TND750 model.
Have you realized that your mistake is that your GPS device was ONLY 3 years old?
I expected a lifespan of 8 years with a more respectable bug after 4.5 years. The end of life of the last competitor's device was 9 years and 13 years of the first. Too late, I bought one of their devices which will not be delivered this Wednesday!
The most unfortunate part of your strategy is that I have to deal with Google Maps on my phone which was used a lot on the internet this week.
I hope not to be the thick one who will be badly caught with a low bridge by your magnificent strategy!
Well, since I expressed myself on Facebook and I responded to your no-reply e-mail! Will you put the missing files back in place to recover the $150 invested?
User's recommendation: At your discretion, but avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAs I explained to the representative for Rand McNally in the technical department, I have had this GPS for not a very long time and it’s already broken. It freezes up and will not operate. I mentioned
- - The GPS lasted four years, far less than a Garmin's 15 years.
- - There is a problem inside the GPS, and Rand McNally's support was not satisfactory.
As I mentioned, I had a Garmin truck or GPS that lasted for 15 years. Your product did not last more than four years.
There is something wrong with the product inside the GPS, and you will not take care of it for me. I have nothing good to say about your products at Rand McNally.
- It is a very good gps
- When it is working correctly
- Not built well at all
Preferred solution: Get a replacement or repaired
User's recommendation: Do not buy Rand McNally
They told a group of 7th graders Hawaii was not an integral part of the country n this considered foreign, wow!
This company is a joke, they don't even show all the US territories which mk up almost 12 million ppl
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRidiculous customer service.
- - Customer service is disappointing; they won't accept Facebook proof of purchase.
- - Outdated policy hinders GPS repair and frustrates customers.
I am extremely disappointed with Rand McNally GPS customer service. They refuse to accept Facebook messages as proof of purchase, which is utterly ridiculous.
Because of this outdated policy, I can't get my GPS fixed. I spent hours trying to get help, but their support team was unhelpful and dismissive. Their refusal to adapt to modern communication methods is costing their customers time and money.
I expected better from such a well-known brand. Avoid Rand McNally if you value good customer service and flexibility.
- Bad customer service
Preferred solution: Help to fix my gps.
User's recommendation: Do not buy from this company.
OUTDATED MAPS
- - Attractive maps; good for planning trips, truck stops, and Walmart locations.
- - Outdated maps; updates fail; new roads missing; screen spins.
Attractive maps, very good for planning trips and for truck stop information. Great for finding Walmart locations but poor at finding addresses.
Bought a new 8 PRO II with outdated maps. Cannot update maps. Fine for updating software but no luck at updating maps. New roads or additions to roads built in the last few years or so are missing from their maps.
If it cannot find a road, the screen just spins around like a top. Disappointing.
- Great looking maps
- No map updates
Preferred solution: Price reduction
User's recommendation: Don't sell GPS units with outdated maps and if there is any possible way to upgrade it then that should be made readily.
They say there is no support or anymore updates for my my SD card ( RD X590107. 9/28/18) and I have to buy a new system
I wanted to update may SD card on my in dash navigation system and I was told Rand McNally doesnt support my system anymore.2018 was the latest/last update I would look at your competition1-80*-***-****Rgermain@***.net
- No update for my maps
Preferred solution: Update my system or replace it ( lifetime maps should be lifetime)
User's recommendation: I’m waiting to see if someone contacts me first
Companies Similar to Rand Mcnally
Garmin
“Hello! I have a Dash cam 46, it hasn't been used for a long time and when I turn it on, a white bar...“
mapshop
ontheworldmap
gisgeography
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.