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1.0

TND 80: Unit started freezing with HIGH GPS Signal being reported as received. Traveled entire state of TX and AR with device frozen.

Device started to work and did so for only 10 miles. My efforts to clear problem included multiple reset button depresses, multiple off/on cycles, even depleted battery a d recharged. All to no avail. Contacted alleged support and was told there is a known problem with satellites for which there is no current fix.

As a retired technical administrator of Call Centers, I could tell the person to whom I was talking was reading from a script. When I asked to speak with a supervisor, I was told I would have to wait 48 to 72 hours to do so. I have over 3 hours of recording of my call of which only 3.5 minutes was with the representative.

Seems the only way a consumer is going to get any effective support from Rand McNally is to start a law suit. False advertising would be a good place to start as device is not keyed to Atlas as claimed and I can prove it.

Reason of review: Bad quality.

Location: 9855 Woods Drive, Skokie, IL 60077

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