Contact Rand Mcnally Customer Service
How to Reach a Person at Rand Mcnally
Verified Contact Information
Toll-Free Number:
-
1-877-446-4863
Customer Service:
-
1-800-333-0136
-
1-800-678-7263
Accessibility:
website@randmcnally.com
Media:
mediarelations@randmcnally.com
permissions@randmcnally.com
Licensing & Permissions
Rand Mcnally Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Rand Mcnally Phone Number
1 (877) 446-4863
Average Hold Time
00:04:08
Average Calls duration
3 minutes
Most Popular Rand Mcnally Email Address
website@randmcnally.com
Rand Mcnally Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Rand Mcnally Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Rand Mcnally Phone Number | 1 (877) 446-4863 |
| Average Hold Time | 00:04:08 |
| Average Calls duration | 3 minutes |
| Most Popular Rand Mcnally Email Address | website@randmcnally.com |
| Rand Mcnally Live Agent Availability | 11% of callers successfully reach a real person |
| Issue Resolution Rate | Low (10% reported full resolution) |
| Rand Mcnally Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 90% phone, 10% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Rand Mcnally | First and last name, phone number or email |
Contact Information
Rand Mcnally Website:
Rand Mcnally Help Center:
Corporate Office Address:
Rand Mcnally
9855 Woods Drive
Skokie,
Illinois
60077
United States
Other Info (opening hours):
Monday - Friday
7AM - 6PM CST
Summary of Rand Mcnally Customer Service Calls
614
TOTAL
CALLS
CALLS
02:57
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rand Mcnally?
Product/ Service Question:
- “Order amount discrepancy”
- “Warranty”
- “Brand new GPS not working”
Request for Information Question:
- “Update”
- “Need help registering tablet”
- “Help setting it up”
Payments and Charges Question:
- “Fraud”
- “My 550 not charging I use two other charger and use them with a different unit and the charger work”
- “Gps wont charge and not going to pay a dollar because your *** doesnt work”
Shipping and Delivery Question:
- “Shipping information”
- “Did not get my equipment”
- “Shipping”
Account Question:
- “New rand mcnally tablet gps can’t login and update”
- “Can't reset password”
- “Login”
Return/ Replace Question:
- “Return device”
- “At Primm FlyinJ , $452.42 I bought it and now I am trying to exchange my tablet and the flying j/chevron will not exchange my Rand McNally”
- “Tnd 750 gps replacement battery”
Staff Question:
- “Service repair”
- “Asked to speak with Supervisor about product issue and treated rudely”
- “Poor service need some on to call me today”
Activation/ Cancellation Question:
- “Cancel order”
- “My noise canceling Doesn't work”
- “Cancel acct”
Refund Question:
- “Refund”
- “Pissed of waiting for refund for over 30 days”
Cards Question:
- “Format DD card”
- “Sd card not working”
Other Question:
- “Up date for the next tnd80 gps”
- “GPS froze”
- “Traffic”
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