Contact Rand Mcnally Customer Service
Rand Mcnally Phone Numbers and Emails
Toll-Free Number:
-
(877) 446-4863
Customer Service:
-
(800) 333-0136
-
(800) 678-7263
Rand Mcnally Emails:
Media
Technical Support
permissions@randmcnally.com
Licensing & Permissions
Contact Information
Rand Mcnally Website:
Rand Mcnally Help Center:
Corporate Office Address:
Rand Mcnally
9855 Woods Drive
Skokie,
Illinois
60077
United States
Other Info (opening hours):
Monday - Friday
7AM - 6PM CST
How Good is Rand Mcnally's Customer Service?
Summary of Rand Mcnally Customer Service Calls
436
TOTAL
CALLS
CALLS
09:12
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rand Mcnally?
Product/ Service Question:
- “GPS not working”
- “Stuck in NJ and my GPS won't work again”
- “GPS stopped working”
Request for Information Question:
- “I have questions about buying a atlas”
- “To find out how to get my gps repaired”
- “To ask about information on a device”
Payments and Charges Question:
- “Charger port going out”
- “Bluetooth wont charge”
- “Make payment arrangements”
Shipping and Delivery Question:
- “My gps 550 not coming on”
- “Never Received Rebate”
- “Never recieved email for shipping slip”
Staff Question:
- “Service repair”
- “Asked to speak with Supervisor about product issue and treated rudely”
- “Poor service need some on to call me today”
Return/ Replace Question:
- “Enquiring about the return”
- “Because I bought one of your overdrive 8 and it's a piece of *** I haven't even had it a year and it just flat out *** to bed I'm sick and tired of this crap I want it replaced or give me back my money”
- “I need a location near me for battery replacement tnd 740”
Account Question:
- “Logging”
- “Password change,. can't remember”
- “Dot lock me out need password”
Refund Question:
- “Refund”
- “Pissed of waiting for refund for over 30 days”
Activation/ Cancellation Question:
- “Cancel acct”
Cards Question:
- “Format DD card”
- “Sd card not working”
Other Question:
- “To see if you still have puzzle books for sale. I am NOT a pissed customer.... I am a very satisfied customer who likes your maps.........”
- “Screen jumps”
- “Showing. Seatchimg for gps”
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Rand Mcnally