Rand Mcnally Phone Numbers and Emails

Toll-Free Number:

  • (877) 446-4863
Send Message

Customer Service:

  • (800) 333-0136
  • (800) 678-7263

Rand Mcnally Emails:

Media
Technical Support
permissions@randmcnally.com
Licensing & Permissions
tndsupport@randmcnally.com
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PissedConsumer Club

Contact Information

Rand Mcnally Website:

Rand Mcnally Help Center:

Corporate Office Address:

Rand Mcnally
9855 Woods Drive
Skokie, Illinois 60077
United States

Other Info (opening hours):

Monday - Friday

7AM - 6PM CST

More contact details

Rand Mcnally Rating Based on 127 Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Value for money
Price Affordability

Rating stats

Rating trend

How Good is Rand Mcnally's Customer Service?

Aviance Esv
Aviance Esv
Feels Disappointed | Mar 15, 2024

Was told my unit was obsolete

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Abdiaziz Xay
Abdiaziz Xay
Feels Disappointed | Feb 20, 2024

Customer service is good. The product is no good.

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Aryianna Bhy
Aryianna Bhy
Feels Satisfied | Nov 13, 2023

Ok just wish my gps wasn’t so old and I could have sent it in to be fixed money is tight and can’t afford to buy another one at this time

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Rafiq Trs
Rafiq Trs
Feels Disappointed | May 09, 2023

Very poor service

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Odette Pxn
Odette Pxn
Feels Disappointed | Feb 22, 2023

They were unable to help resolve the issue, we got disconnect and I never got a phone call back, the purpose of taking my number was in case we got disconnected

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Summary of Rand Mcnally Customer Service Calls

436 TOTAL
CALLS
09:12 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rand Mcnally?

Product/ Service Question:

  • “GPS not working”
  • “Stuck in NJ and my GPS won't work again”
  • “GPS stopped working”

Request for Information Question:

  • “I have questions about buying a atlas”
  • “To find out how to get my gps repaired”
  • “To ask about information on a device”

Payments and Charges Question:

  • “Charger port going out”
  • “Bluetooth wont charge”
  • “Make payment arrangements”

Shipping and Delivery Question:

  • “My gps 550 not coming on”
  • “Never Received Rebate”
  • “Never recieved email for shipping slip”

Staff Question:

  • “Service repair”
  • “Asked to speak with Supervisor about product issue and treated rudely”
  • “Poor service need some on to call me today”

Return/ Replace Question:

  • “Enquiring about the return”
  • “Because I bought one of your overdrive 8 and it's a piece of *** I haven't even had it a year and it just flat out *** to bed I'm sick and tired of this crap I want it replaced or give me back my money”
  • “I need a location near me for battery replacement tnd 740”

Account Question:

  • “Logging”
  • “Password change,. can't remember”
  • “Dot lock me out need password”

Refund Question:

  • “Refund”
  • “Pissed of waiting for refund for over 30 days”

Activation/ Cancellation Question:

  • “Cancel acct”

Cards Question:

  • “Format DD card”
  • “Sd card not working”

Other Question:

  • “To see if you still have puzzle books for sale. I am NOT a pissed customer.... I am a very satisfied customer who likes your maps.........”
  • “Screen jumps”
  • “Showing. Seatchimg for gps”

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